CASE STUDY:
SEB Group IT

Objective

Effective distribution of operational-related information within the SEB organisation.

Background

SEB Group IT administers the greater part of SEB's global IT environment. In the event of operational disturbances, it is important to quickly inform the organisation so as to provide support to SEB's employees and customers.

Solution

LINK SMS – operational disturbance information via SMS text messaging

Text messages are sent to key persons in SEB's organisation – channelled to the affected business areas.
The recipients receive constantly updated information, from the beginning of an operational disturbance to its end.

Results

SEB's organisation is kept well informed of the IT environment's status and can make any necessary decisions.

Other effects:

• The recipients obtain information, regardless of their locations.
• The same information reaches all recipients at the same time.