Make it easy for your customers to report their use of electric power
Nina Vibeke Solem, the manager of the client center in Eidsiva Marked, can inform you that the arrangement of gauge reading on SMS quickly became popular with Eidsiva’s electricity clients:
-With a grand total of 150 000 clients, where 15 000 are external power clients, we send about 70 000 SMS every month. The majority of these regard reminders to read power gauges, she says. Solem says that there are many reasons why the gauge reading service has become so popular:
-Today, everyone has a mobile phone, and most of us carry it around everywhere we go. Therefore, with an SMS-notification it is easy to get a reminder to read your power gauge instantly. Additionally we have a very simple system where you simply send the results from the gauge to 06262, Solem says.
In addition to gauge reading, Edsivia uses SMS-notifications in relation to scheduled blackouts. All Eidsivia-clients can easily register on the company’s website to receive a notification directly to their phone about when these blackouts occur.
-We have received a lot of positive feedback from our customers about this service. They appreciate getting to know about the blackouts before they happen, and this is also a simple way for us to keep in touch with our users, says Nina Vibeke Solem.