Conversational Platform
Conversations made easy through our Xenioo platform. Communicate on the preferred channel of your customer and increase satisfaction every time.
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Omnichannel Conversational Platform
With our Conversational Platform, interact with your customers, no matter what time it is day or night. From customer service to sales and beyond, unleash the power of Conversational Artificial Intelligence (AI) to stay competitive.
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Xenioo is a platform capable to automate conversations between companies and people across a wide range of different text and voice channels:
WhatsApp for Business, Telegram, Facebook Messenger, Live Chat, RCS, SMS, Slack, Microsoft Teams, Discord, Voice, Alexa, Google Assistant, Custom Channels (i.e.App)
Across sectors, industry leaders are employing conversational platforms to streamline and scale operations:
Healthcare
Finance
Retail
Human Resources
IoT
In the wake of the digital shift, it is more important than ever to provide a conversational, high-quality, and personalised customer journey on the right channel at the right time. That’s where Xenioo, powered by LINK, comes in.
Learn more about Xenioo here
Personalisation
Make personalised product offers and recommendations by leveraging the power of AI technology. Our conversational platform enhances the customer journey through optimised messaging based on customer’s specific needs and profile data.
Rich Content
Communicate with customers through personalised, content-rich conversations. Improve the quality of your lead generation channels and drive potential customers through the customer journey. Establish a strong brand connection through customised, conversational digital dialogue.
Customer Satisfaction
Customers receive 24/7 support, providing quick responses to inbound marketing queries and questions notifications, delivery times, and post-checkout updates. Maintain a high level of service through native interactions, improve employee efficiency, and meet customer demands.
Advanced Features
Use Builder to design cross-channel conversations, design a personalised customer journey, run A/B testing on campaigns, and build your own chatbot.
With Broadcast, you can better engage your customers. Send them real-time notifications, schedule design campaigns for optimised communications, and generate a uniform customer journey across several touch points.
Xenioo Database – Build your own database, synchronize data that is easily exported through API, and make your bots autonomous using this feature.
AI & NLP – Create a human connection with your customers via natural conversations with chatbots by leveraging the power of AI & NLP. Train your AI manually or set up auto-training mode to keep conversations seamless with customers.
Conversational module is an omnichannel chat console that allows an agent to communicate with the final users via text, attachments, tags, etc.
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With our Chatbot Platform, you can automate conversations between companies and people across a wide range of different text and voice channels.
A Xenioo chatbot can be activated on all common channels, with no restrictions.
By seamlessly integrating your chatbot with every component you built on every platform, you can be sure to have the same functionality everywhere.
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Xenioo provides a powerful built-in NLP engine that supports complex and multilingual expressions including entities and multiple levels of synonyms.
Build intents and create chat flows based on user input.
Create intents and expressions, train your chatbot, check conversation results and refine the learning process. Creating a real conversational chatbot with Xenioo is a breeze.
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Xenioo chatbots can transparently use the cutting-edge NLP functionality of Dialogflow and IBM Watson in any chatbot application, on any channel. Reusing your know-how and extending chatbots created on these platforms is extremely simple thanks to Xenioo.
Xenioo provides a rich set of actions that easily integrates with external services such as MailChimp, ActiveCampaign, SendGrid, Zapier, and countless others.
Integrating your chatbots with CRM, ERP or any other backend system has never been so simple. With Xenioo you can integrate your chatbot with any system that can communicate through modern HTTP RESTful calls.
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The Xenioo Conversational Platform allows you to automate individual processes and entire conversations, significantly reducing manual intervention and live agent handling. Here are a few examples of how you can simplify your processes:
The easily configurable chatbot automatically replies to incoming messages. The chatbot can quickly react and engage in a meaningful conversation.
Provide a personalised customer journey.
With ready-made GDPR-compliant opt-in forms, you can easily collect customer data.
You can offer your customers individual QR codes to make contacting you particularly easy.
Customers expect brands to be available 24/7. Engage with them on their preferred channel; SMS, Instagram, WhatsApp, Messenger, Web Chat, Viber, and many more.
Automate customer support and improve satisfaction and retention rates.
Contact us
Would you like more information on how our communications products can help your business, or are you interested in receiving a tailored offer? Contact us today - we look forward to hearing from you!
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