How Hygglo Streamlined Peer-to-Peer Rentals with LINK’s SMS Gateway

  • Under 14

    minutes response times

  • 4 years+

    of business partnership

  • SMS alerts lacked personalization for tool renters

    Hygglo’s business model depends on timely, seamless communication between lenders and renters. But app notifications and emails often went unread or were delayed. Hygglo needed a fast, reliable way to notify users of booking requests, approvals, and pickup logistics to keep the experience smooth and stress-free for all parties.

    Using SMS Gateway to automate smart notifications

    To guarantee instant and consistent delivery, Hygglo integrated LINK’sSMS Gateway into its platform. SMS was chosen for its high open rate and speed, making it ideal for transactional updates that matter in real time.

    Use cases included:

    • Notifications of new rental requests

    • Reminders to respond within a set time window

    • Confirmation of pickup times and locations

    • Follow-up messages if a customer hadn’t responded within 10 minutes

    With SMS, Hygglo ensured users didn’t miss important steps in the rental journey, boosting trust and reliability across the platform.

    Higher visibility, smoother transactions, and happier users

    Thanks to LINK’s SMS Gateway, Hygglo significantly improved response time and customer satisfaction, enhancing the peer-to-peer experience at scale.

    📈 Highlights include:

    • Average response time reduced to 14 minutes

    • Reminder SMS triggered at the 10-minute mark if no response

    • High message open rate ensured time-sensitive actions were seen

    • Over 4 years of continuous partnership with LINK Mobility

    “You know the SMS gets through and our users will read it. Emails and app notifications can easily be missed. For us, SMS is simply the best choice.”

    Ola Degerfors
    CEO & Founder, Hygglo

    Need improved response times?

    Reduce drop-offs in transactional journeys with messaging automation.

    LINK Mobility Group
    Office: Gullhaug Torg 5, 0484 OSLO
    Postal: Postboks 4605 Nydalen, 0405 OSLO
    info@linkmobility.com
    +47 22 99 44 00

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