How to check if MyLINK services are operational
MyLINK service status helps customers check whether MyLINK products, portals, APIs, campaign tools, message statistics, and reporting functions are operating as expected.
This can be useful before sending campaigns, working with APIs, checking delivery reports, using the MyLINK portal, or launching automated customer communication.
If something behaves differently than expected, checking service status can help teams see whether there is planned maintenance, an affected service, or an active incident.
Customers can check the LINK Mobility status page for MyLINK service status, planned maintenance, affected services, and incident history.
What MyLINK services can include
MyLINK can support several parts of business messaging, depending on the setup. That can include portals, SMS sending, message statistics, campaign tools, APIs, delivery reports, automation, templates, chatbots, and customer engagement products.
A status update may not affect every MyLINK customer. The impact can depend on the product, country, operator, API, channel, or message type involved.
When to check MyLINK service status
Teams may want to check MyLINK service status when they need to confirm whether a product or tool is available.
Useful moments include:
Before sending a large campaign.
Before launching an automated flow.
When the MyLINK portal is unavailable.
When campaign tools behave differently than expected.
When API submissions are slower than usual.
When delivery reports are delayed.
When message statistics are not updating.
When customers report missing messages.
During planned maintenance.
After an incident, to review what happened.
This helps teams check whether an issue is already known before they start troubleshooting internally.
MyLINK portal availability
Portal availability is important for teams that use MyLINK to manage messaging activity.
If portal access is affected, users may have difficulty logging in, viewing dashboards, checking message statistics, managing campaigns, or reviewing delivery information.
A status update can help customers understand whether portal access is affected by planned maintenance or an incident.
For teams running campaigns or operational communication, this can help decide whether to wait, use another process, or contact support.
MyLINK APIs and message submission
Some customers use APIs to submit messages from internal systems, ecommerce platforms, CRM systems, booking systems, payment flows, or customer service tools.
If API availability is affected, message submission may be delayed or fail for a period of time.
This can affect communication such as:
OTPs
Payment reminders
Appointment reminders
Delivery updates
Service alerts
Order confirmations
Customer support messages
Automated customer journeys
When API behavior changes, teams should check whether a service update mentions API availability, connectivity, latency, or message submission.
Campaign tools and scheduled sends
Campaign tools are used to create, edit, schedule, and send customer communication.
If a campaign tool is affected, teams may have issues preparing or sending campaigns. This can be especially important before seasonal campaigns, product launches, time-sensitive offers, or customer service updates.
A status update can help show whether campaign tools are affected and whether teams should wait, reschedule, or contact support.
For non-urgent campaigns, it may be better to adjust the send time if maintenance overlaps with the planned campaign window.
Delivery reports and message statistics
Delivery reports and message statistics help teams understand what happened after messages were sent.
If reporting is delayed, messages may still have been delivered, but the status update may not be available yet. This can make dashboards or reports look incomplete for a short period.
Teams should check service status if they notice:
Delivery reports staying pending
Message statistics updating slower than expected
Delivery rates changing suddenly
Campaign reports looking incomplete
Differences between customer feedback and reporting data
Checking the status page can help teams see whether reporting delays are already known.
Planned maintenance for MyLINK services
Planned maintenance is scheduled work that may affect a product, platform, API, portal, campaign tool, or reporting function for a limited time.
A planned maintenance update can help customers see:
Which service is affected
When the maintenance starts
When it is expected to end
Whether users may experience downtime
Whether messages may be delayed
Whether reporting may be delayed
Whether campaign tools or portals may be unavailable
Whether further updates will follow
Some maintenance has little or no customer impact. Other maintenance may affect access, reporting, or message processing during a defined window.
What to do if a MyLINK service is affected
If the status page shows an affected MyLINK service, teams should first check whether the update applies to their setup.
A practical process can look like this:
Check the affected product, portal, API, or tool.
Check whether a country, operator, channel, or message type is mentioned.
Review the start time and latest update.
Read the expected impact.
Decide whether urgent messages should continue.
Reschedule non-urgent campaigns if needed.
Inform internal teams such as support, operations, marketing, and technical teams.
Monitor status updates until the event is resolved.
Contact LINK Mobility support if help is needed for a specific setup.
This helps teams respond based on the actual service update instead of starting unnecessary troubleshooting.
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