How to check LINK Mobility service status
Customers can use the LINK Mobility status page to check current service status, planned maintenance, and incident history.
The page is useful when you want to see whether LINK Mobility products, platforms, channels, or messaging services are operating as expected.
This can be relevant before a large campaign, during time-sensitive communication, or when teams want to check whether a service event may affect customer messaging.
What you can check on the status page
The LINK Mobility status page gives an overview of operational updates.
It can include:
Current service status
Planned maintenance
Affected services
Expected impact
Start and end times
Incident updates
Resolved incidents
Incident history
This helps teams check whether an issue is already known and being handled.
What service status means
Service status shows whether a product, solution, or messaging service is operating normally.
A status update may refer to a specific service, product, country, operator, message type, API, portal, or delivery report function.
For example, teams may want to check status for SMS delivery, WhatsApp availability, MyLINK access, API connectivity, campaign tools, or delivery report updates.
Solutions you can check
The status page can include updates for LINK Mobility products, channels, platforms, and related messaging services.
This makes it easier to see whether an event may affect the services your team uses.
When to use the status page
The status page can be useful in daily operations, not only when something is wrong.
You may want to check it:
Before sending a large campaign.
Before sending time-sensitive messages.
When messages appear delayed.
When delivery reports are slower than expected.
When a platform, product, or API behaves differently than expected.
During planned maintenance.
When support teams are investigating customer reports.
After an incident, to review what happened.
For businesses using messaging for OTPs, payment reminders, delivery updates, appointment reminders, or customer support, service visibility helps teams plan communication more carefully.
Planned maintenance
Planned maintenance is scheduled work that may affect a service for a limited time.
A maintenance update can show which service is affected, when the work starts, when it is expected to end, and whether customers should expect any impact.
Some maintenance has little or no customer impact. Other maintenance may affect message delivery, reporting, platform access, or campaign tools for a short period.
For non-urgent campaigns, it can be useful to check planned maintenance before sending.
Incident updates
Incidents are unexpected events that may affect service availability or performance.
An incident update can help customers understand what is affected, whether LINK Mobility is investigating, and when the service is back to normal.
Incident updates can also help internal teams avoid duplicate troubleshooting. If an event is already listed, support, operations, marketing, and technical teams can align faster.
What to do if a service is affected
If the status page shows an affected service, start by checking whether it applies to your setup.
A simple process is:
Check the affected service.
Check the country, operator, product, or platform mentioned.
Read the expected impact.
Check the start time and latest update.
Decide whether to continue, pause, or reschedule non-urgent sends.
Inform internal teams if customer communication may be affected.
Contact LINK Mobility support if you need help with your specific setup.
This keeps the response practical and avoids unnecessary investigation.
Uptime and service availability
When customers search for LINK Mobility uptime, they are usually looking for current service availability.
That can include whether products are operational, whether maintenance is planned, or whether an incident has affected a messaging service.
For teams running customer communication, uptime and service availability are important because messaging often supports time-sensitive flows such as:
Login codes
Payment reminders
Appointment reminders
Delivery updates
Service alerts
Customer support messages
Campaign sends
Automated customer journeys
Checking status helps teams understand whether services are operating normally before or during important communication.
The best customer communications all start here
See why MyLINK Connect was recognized by Juniper Research and how it helps teams deliver better conversations at scale.