Why Mobile Payments Benefit Your Business, Your Customers, and the Environment

Mobile payments are becoming increasingly popular. In fact, mobile payments are expected to account for 79% of all digital transactions by 2025 – up from 71% in 2021 (Juniper Research, 2025). In 2024, 80% of Europeans used digital payment methods, with mobile payments seeing a significant increase (MageComp, 2025). That is no surprise, as mobile payments offer attractive opportunities for businesses across industries by making the payment experience exceptionally convenient for customers. With faster payments, lower administrative costs, higher customer satisfaction, and a smaller environmental footprint, mobile invoicing delivers substantial benefits across your entire organization.

In this article, we explore why switching to mobile invoicing pays off. You will learn how businesses using MyLINK Payment solutions can improve cash flow, streamline operations, enhance the customer experience – and even contribute to sustainability goals. Ready to make your invoicing process smarter, greener, and future-ready? Keep reading.

Business and Organizational Benefits

LINK’s MyLINK Payment solution helps organizations collect payments faster and more efficiently – directly through payment features embedded in mobile messages. Mobile invoicing shortens the time between sending an invoice and receiving payment, and we all know that faster payments improve liquidity. As a bonus, the solution also makes the payment process simple and seamless for the customer – boosting satisfaction and improving the experience at a critical touchpoint. We will dive into that a bit later.

In addition, MyLINK Payment makes it easy to integrate mobile payments into your existing systems – without disrupting what already works. LINK’s solutions are designed to enhance and optimize current processes, not complicate them. All solutions can be seamlessly integrated into your systems, ensuring relevant data is always accessible, accurate, and up to date. With real-time updates on invoice delivery, open rates, and completed payments, tracking becomes easier, and transparency improves. Seamless integration also ensures that all payment details are automatically transferred and pre-filled on invoices – reducing errors, saving time, and minimizing the need for corrections and resends.

Mobile payments reduce administrative costs by eliminating the need for printing, postage, and manual invoice handling. Studies show that digital invoicing can cut processing costs by up to 60% compared to paper-based methods. When invoices are sent via SMS, WhatsApp, or RCS with a one-click payment option, conversion rates increase significantly. This improves the overall payment rate and supports more sustainable operations.

Customer Benefits

For customers, mobile invoicing offers speed and convenience that traditional methods simply cannot match. Instead of searching through emails or handling paper invoices, customers receive a direct link that allows them to pay immediately from their phone. Whether at home, on the go, or between meetings, paying bills becomes a seamless part of the day - not a task to postpone.

Beyond speed and ease, mobile payment methods are also more secure. Features such as biometric authentication, secure payment links, and two-factor authentication build trust with customers who might otherwise hesitate to pay online. These systems not only protect sensitive data but also feel familiar and safe for those already using mobile banking or digital wallets.

Perhaps most importantly, mobile invoicing enhances the overall customer experience. Notifications sent via SMS, WhatsApp, or RCS have significantly higher open rates than emails, meaning your invoice is more likely to be seen and paid quickly. No forgotten emails, no missed due dates - just a simple, user-friendly way for your customers to stay on top of their payments with minimal effort.

Environmental Benefits

Switching to mobile invoicing is not just a smart business decision - it is also a step toward more sustainable operations. By going digital, businesses can dramatically reduce their reliance on paper, printing supplies, and physical mail. This means fewer trees cut down for paper, less ink and energy used for printing, and lower CO2 emissions from transportation. What may seem like a small change has a measurable impact when applied across thousands of invoices.

Digital invoicing systems also reduce waste and energy consumption in the billing process - especially for businesses with large customer bases or frequent billing cycles. As more customers choose mobile communication, demand for paper-based documents and receipts naturally declines. It is a simple and effective way to align your daily operations with broader sustainability goals while demonstrating to customers and stakeholders that your business takes environmental responsibility seriously.

What Is MyLINK Payment?

MyLINK Payment is a flexible solution that includes three innovative mobile payment products: Mobile Invoice, Message2Payment, and Premium SMS. In short, these services help businesses or customers send and receive payments through messaging channels such as SMS, WhatsApp, and RCS. The services cover a wide range of mobile payment needs, including invoice payments, seamless one-time and recurring payments via mobile invoicing, and direct payments using popular methods like Vipps, PayPal, and Swish.