Faces of LINK: Kristin Hvile
At LINK Mobility, it’s our people who make the difference. Faces of LINK shares their stories - how they grow, collaborate, and help businesses connect every day. From different teams and countries, each brings unique skills and passion to what we do.
Together, we’re building the future of mobile communication. Come meet the people behind LINK!
Meet Kristin Hvile, Head of Billing Support
Kristin is based in LINK’s head office in Norway. Like many LINKers, her favorite LINK value is United. “We need to be united to see each other’s potential, to help each other grow and to create the best working environment in the world,” says Kristin.
What does your role as Head of Billing support entail?
Making sure LINK delivers the best service to our customers and that our employees feel like LINK is a home away from home.
Describe your time at LINK Mobility.
I started in tech support and moved into billing support and delivery. A couple of years later I started as a Process and Quality Manager for the whole support team. This year I began as Head of Billing Support. I have also been a part of many projects, the biggest being our new billing platform. I have even been a stakeholder for Norway and a big part of the go-live training in different countries
How did you become interested in working for a CPaaS company and why have you stayed with LINK?
I started in customer services because I have a passion for problem-solving and people. I have stayed in LINK because of the amazing team and the employee focus that LINK has had. LINK really invests in their employees.
What is the most rewarding part of your role?
I get to meet colleagues from all over Europe every single day and help them improve their systems and processes.
In your own words, how would you describe yourself?
I am 36 years old, married with two children and a dog. I have a black belt in dad jokes and can be the queen of sarcasm.
Kristin is one of many talented and driven colleagues who make LINK Mobility what it is - a place where people grow, collaborate, and create meaningful customer connections every day. Our Faces of LINK series continues to showcase the people behind our success.
Stay tuned for more stories that highlight the passion, innovation, and teamwork that define life at LINK.