Develop lasting relationships based on trust and protection

Offering a secure, excellent digital customer experience across the most popular channels. Our solutions are tailored specifically for financial services, providing unmatched uptime and omnichannel functionality.

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Create a personalised experience

In the digital age, financial services must provide an integrated human experience to be successful. Make customers the #1 priority, offer a personalised experience, and build trust while rising to meet new challenges.

Interactive, Omnichannel InteractionsConnect to customers on their preferred platforms.
Payment Reminders and NotificationsCustomers can be notified about upcoming bills or successful payments.
Stay SecureConnect with clients and prevent fraud with omnichannel communication and support.

Banking and Finance Messaging Examples

Modernise communications within the financial sector by reaching clients on the channels they want. Take a look at just some of the possible use cases for firms in the banking, finance and insurance industries.

Authentication and OTP

One-time-password (OTP) security provides an extra safety layer, only enabling full access to an online bank account once a code has been entered.

One Time Password Text Example with Code that Expires in Five Minutes

Alerts & Notifications

Push notifications and alerts benefit your customers so they feel secure in their transactions and looked after by your timely communications.

Example GIF Animation of Customer Being Notified by Text That Overdraft Payment is Due

Customer Care

An interaction with a customer can be a win-or-lose moment. When it comes to the financial industry, customers reach out during critical times. Our CPaaS solution allows you to connect with your customers while keeping up with changing technology needs, without breaking the bank.

Animated GIF to provide an example of a chatbot supporting a customer as they freeze their lost bank card

Service at your fingertips

With LINK, it's easy to deliver high-quality service. Inform customers via personalised, automated alerts about their balance, deposits, transactions, upcoming payments, security alerts, etc.


The 2-factor authentication via SMS is particularly user-friendly and protects your customers' accounts. Sending PIN and TAN via SMS also enables secure payment processes.


When sending important information, you should make sure that messages are read safely and do not end up in spam. With an SMS you get the full attention of your customers.

Customer Care

The majority of customers want to get in touch with companies via mobile messaging. Follow this request and use SMS and WhatsApp as a channel for modern customer service.

Smooth, quick and user-friendly messages

When it comes to money, the signing of contracts and sensitive customer data, there can be no compromises when it comes to security. With 2-factor authentication via SMS, you give your customers the option of simply signing contracts.

  • Newsletter directly on the smartphone

  • Push notifications that are noticed immediately

  • Transmission of a contract for direct mobile signing

  • Registration by means of a check digit

  • Mobile signature

graphic depicting channels messages can be sent from including: sms, rcs, whatsapp, viber and chatbot

Exceed customer expectations with a transformative mobile journey

The financial sector is undergoing a structural change and digitalisation is a disruptive factor in its value chain. The fintech industry now has a massive opportunity to change customers' expectations towards products and customer experience. The central channel that drives this is mobile. Mobile messaging and apps are the key enablers for meeting new standards.

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Connect with LINK

With over 20 years of experience, you're in safe hands. It's our business to look after your communications!

> 20 yearsExperience in the mobile communications industry
> 47kTrusted by over 47,000 international brands
# 1Customer satisfaction is at the heart of everything we do
> 14.7 billionMessages delivered globally during 2021
LocalLocal presence in over 30 countries, we know your market

Contact Us

To learn about security messaging and customer service options for your business, get in touch with us today!

graphic simplifies messages between brand and customer on mobile phone