Forte Digital Enhances Omnichannel Strategy with LINK’s Messaging Tools

Improved ROI
through richer, direct messaging
Higher personalization
in customer journeys with segmentation
E-commerce retailers struggled to connect the customer journey
Forte Digital works with brands that want to deliver impactful, omnichannel customer experiences. However, many clients lacked the tools to execute timely, personalised communication across mobile messaging channels. Forte needed a trusted CPaaS partner to extend its services with scalable communication capabilities, particularly for marketing automation and real-time engagement.
Co-developing RCS strategies with LINK for deeper engagement
Forte Digital partnered with LINK to bring robust mobile communication into its offering, integrating theMyLINK MarketingPlatform andSMS APIs into its client strategies. This gave their clients access to:
Targeted SMS campaigns integrated into marketing journeys
Marketing automation tools for loyalty and re-engagement
Smart segmentation for personalisation at scale
Seamless implementation across industries, including retail
The partnership allowed Forte to support its clients with communication flows that match the level of quality and precision they expect from web and app experiences.
Improved client journeys and long-term messaging solutions
The LINK and Forte Digital collaboration has already delivered strong client results, including a standout RCS pilot withChristiania Belysning, one of Norway’s top lighting retailers. Their Black Week campaign using rich messaging set a new benchmark for digital communication engagement.
📈 Highlights include:
Enhanced omnichannel capabilities across retail and e-commerce
Successful RCS launch with Christiania Belysning
Ability to personalise mobile messaging journeys via LINK tools
Improved marketing ROI with richer, more direct outreach
“It’s been incredibly exciting to be among the first in Norway to test RCS as a marketing channel... The opportunity to create more visual and interactive messages gave us valuable insights into how we can evolve our customer communication. The process with LINK and Forte Optimize has been excellent.”
Need smarter communications?
Need to strengthen your digital platforms with smarter communication? LINK helps tech consultancies like Forte expand client value through reliable, integrated mobile messaging.