Forte Digital Enhances Omnichannel Strategy with LINK’s Messaging Tools

E-commerce retailers struggled to connect the customer journey

Forte Digital works with brands that want to deliver impactful, omnichannel customer experiences. However, many clients lacked the tools to execute timely, personalised communication across mobile messaging channels. Forte needed a trusted CPaaS partner to extend its services with scalable communication capabilities, particularly for marketing automation and real-time engagement.

Co-developing RCS strategies with LINK for deeper engagement

Forte Digital partnered with LINK to bring robust mobile communication into its offering, integrating theMyLINK MarketingPlatform andSMS APIs into its client strategies. This gave their clients access to:

• Targeted SMS campaigns integrated into marketing journeys

• Marketing automation tools for loyalty and re-engagement

• Smart segmentation for personalisation at scale

• Seamless implementation across industries, including retail

The partnership allowed Forte to support its clients with communication flows that match the level of quality and precision they expect from web and app experiences.

Improved client journeys and long-term messaging solutions

The LINK and Forte Digital collaboration has already delivered strong client results, including a standout RCS pilot withChristiania Belysning, one of Norway’s top lighting retailers. Their Black Week campaign using rich messaging set a new benchmark for digital communication engagement.

📈 Highlights include:

• Enhanced omnichannel capabilities across retail and e-commerce

• Successful RCS launch with Christiania Belysning

• Ability to personalise mobile messaging journeys via LINK tools

• Improved marketing ROI with richer, more direct outreach