LINK wins Juniper award for best customer interaction solution

LINK Mobility has been named Platinum Winner for Best Customer Interaction Solution by Juniper Research, recognizing the impact and innovation of MyLINK Connect, LINK Mobility’s customer interaction solution for conversational engagement across trusted messaging channels.

The Juniper Research Platinum Award represents the highest level of recognition in its category. It honours solutions that demonstrate exceptional performance, scalability, and measurable business impact. MyLINK Connect stood out for its ability to transform traditional one-way communication into seamless conversational experiences across channels such as WhatsApp, SMS, RCS, web, and social platforms.

With a no-code visual flow builder, a responsible AI framework, and seamless handoff between automation and human agents, MyLINK Connect enables organizations to deliver fast, compliant, and highly personalized interactions at scale. The platform is used globally across industries, including retail, logistics, utilities, public services, and non-profit organisations, where customers have achieved significant efficiency gains and reported returns on investment of up to 11 to 1.

LINK Mobility CEO Thomas Berge commented on the recognition and what it represents for the future of customer interaction.

The recognition further reinforces LINK Mobility’s position as a leader in customer interaction solutions, combining local expertise across more than 30 countries with secure, GDPR compliant platforms designed for real-world impact.

Discover how modern brands are transforming customer communication in our blog. Read Blog.

Learn more about LINK's customer interaction solution MyLINK Connect, and how conversational platforms support modern customer communication.