How Comic Con Puerto Rico Scaled Fan Support with LINK’s Chatbot Solution
47%
of interactions through Telegram
1000s of fans
queries supported during event
Fans needed faster, friendlier help during high traffic
With attendance growing year after year, Comicon PR’s website and support architecture on event days couldn’t handle the volume of queries from their tens of thousands of fans. The team needed a scalable, digital-first solution that could support eventgoers in real-time, without overwhelming the onsite support staff.
“Our ConBot did an amazing job! The bot answered thousands of queries that would otherwise overwhelm our support team. This is a really valuable resource for us as we look to scale and break attendance records year on year.”
“Our ConBot did an amazing job! The bot answered thousands of queries that would otherwise overwhelm our support team. This is a really valuable resource for us as we look to scale and break attendance records year on year.”
– JZhureida Del Valle, Comicon PR
Building ConBot on WhatsApp for self-serve fan support
LINK’s UK team partnered with Comicon PR to implement a rule-based chatbot using MyLINK Connect, branded as ConBot. Fans could access the bot via QR code, and interact through Telegram and Facebook Messenger, and even WhatsApp, some of the most widely used channels in Puerto Rico.
The chatbot offered:
Real-time answers to FAQs via self-service
Downloadable maps, schedules, VIP info, and session details
Instant access to venue guidance without the need for staff intervention
By handling thousands of repetitive queries, ConBot allowed support teams to focus on urgent needs and VIP-level requests.
Shorter queues, smarter answers, and happier attendees
The deployment of ConBot was a game-changer for Comicon PR’s fan experience. The chatbot successfully offloaded thousands of basic queries, dramatically reducing support strain while improving attendee satisfaction.
📈 Highlights include:
Telegram usage accounted for 47% of chatbot access
Thousands of queries handled without staff input
Positive attendee feedback on accessibility and ease of use
Clear path to scale the solution for future events
Got an event that needs support?
As Europe’s and LATAM’s trusted CPaaS and chatbot provider, LINK helps brands deliver seamless digital support on channels audiences already use. 👉 Ready to scale your next event? Let’s talk about LINK chatbots.