How Hygglo Streamlined Peer-to-Peer Rentals with LINK’s SMS Gateway

Under 14
minutes response times
4 years+
of business partnership
SMS alerts lacked personalization for tool renters
Hygglo’s business model depends on timely, seamless communication between lenders and renters. But app notifications and emails often went unread or were delayed. Hygglo needed a fast, reliable way to notify users of booking requests, approvals, and pickup logistics to keep the experience smooth and stress-free for all parties.
Using SMS Gateway to automate smart notifications
To guarantee instant and consistent delivery, Hygglo integrated LINK’s SMS Gateway into its platform. SMS was chosen for its high open rate and speed, making it ideal for transactional updates that matter in real time.
Use cases included:
Notifications of new rental requests
Reminders to respond within a set time window
Confirmation of pickup times and locations
Follow-up messages if a customer hadn’t responded within 10 minutes
With SMS, Hygglo ensured users didn’t miss important steps in the rental journey, boosting trust and reliability across the platform.
Higher visibility, smoother transactions, and happier users
Thanks to LINK’s SMS Gateway, Hygglo significantly improved response time and customer satisfaction, enhancing the peer-to-peer experience at scale.
📈 Highlights include:
Average response time reduced to 14 minutes
Reminder SMS triggered at the 10-minute mark if no response
High message open rate ensured time-sensitive actions were seen
Over 4 years of continuous partnership with LINK Mobility
“You know the SMS gets through and our users will read it. Emails and app notifications can easily be missed. For us, SMS is simply the best choice.”
Need improved response times?
Reduce drop-offs in transactional journeys with messaging automation.