How Hygglo Streamlined Peer-to-Peer Rentals with LINK’s SMS Gateway

SMS alerts lacked personalization for tool renters

Hygglo’s business model depends on timely, seamless communication between lenders and renters. But app notifications and emails often went unread or were delayed. Hygglo needed a fast, reliable way to notify users of booking requests, approvals, and pickup logistics to keep the experience smooth and stress-free for all parties.

Using SMS Gateway to automate smart notifications

To guarantee instant and consistent delivery, Hygglo integrated LINK’s SMS Gateway into its platform. SMS was chosen for its high open rate and speed, making it ideal for transactional updates that matter in real time.

Use cases included:

• Notifications of new rental requests

• Reminders to respond within a set time window

• Confirmation of pickup times and locations

• Follow-up messages if a customer hadn’t responded within 10 minutes

With SMS, Hygglo ensured users didn’t miss important steps in the rental journey, boosting trust and reliability across the platform.

Higher visibility, smoother transactions, and happier users

Thanks to LINK’s SMS Gateway, Hygglo significantly improved response time and customer satisfaction, enhancing the peer-to-peer experience at scale.

📈 Highlights include:

• Average response time reduced to 14 minutes

• Reminder SMS triggered at the 10-minute mark if no response

• High message open rate ensured time-sensitive actions were seen

• Over 4 years of continuous partnership with LINK Mobility