How Lowell Cut Payment Time from 18 Days to 45 Minutes with LINK’s Mobile Invoice Solution
Av. payment in 45 minutes
down from 18 days (570x faster)
1/3
of customers now pay by SMS
90%
of payments made through Vipps
Billing was rigid, slow, and stressful for customers
Debt collection agencies often suffer from outdated reputations, are impersonal, paper-based, and hard to engage with. Lowell wanted to change that narrative. Their goal: offer customers a faster, more convenient way to settle payments, and modernize their communication to match today’s digital expectations.
Sending mobile invoices by SMS for easier payments
In partnership with LINK and Nets, Lowell implemented Mobile Invoice via SMS, a frictionless way to send invoices and payment reminders directly to customers’ phones.
The solution included:
A secure SMS link to a branded landing page with the total amount due
Instant access to multiple payment methods like Vipps, Swish, MobilePay, Visa, Mastercard, and bank transfers
Real-time confirmation for both sender and recipient
Seamless experience—no app download, no OCR number input
This allowed customers to pay wherever and whenever they wanted, reducing complexity and boosting compliance.
“An SMS makes it easier for the customer to pay on the move, while ensuring we receive the money faster. We’ve improved cash flow and reduced payment time from 18 days to 45 minutes.”
Faster collections, improved user satisfaction, and smarter delivery
Lowell saw transformative results: payments arrived faster, customers were happier, and operational efficiency improved.
📈 Highlights include:
Payment time reduced from 18 days to just 45 minutes
Over one-third of customers now pay digitally via SMS
90% of payments under NOK 5,000 are made through Vipps
Enhanced accessibility for older users and those with visual impairments
Increased trust and responsiveness thanks to immediate confirmation
“Mobile invoices are frictionless. There’s nothing new to learn, and the confirmation is instant.”
Need a fast payment solution?
Want to get paid faster, with less friction and better customer satisfaction? LINK’s mobile invoice solution delivers real-time payment journeys that customers actually use.