How Zulka Cut Order Times by 98% with LINK’s WhatsApp and Chatbot Integration

Manual WhatsApp sales slowing processes down

Zulka originally managed sales manually via the standard WhatsApp app. While this offered personal service, it required excessive time and effort, especially as demand grew. The process of pricing products, generating payment labels, confirming transactions, and following up slowed down workflows, limited order volumes, and introduced delays.

They needed a way to automate the purchasing process without compromising the warm, personal tone of customer conversations.

Automating the full sales journey with a chatbot

LINK Mobility helped Zulka launch a powerful, fully automated sales chatbot using the WhatsApp Business API, built through MyLinkConnect.

Key features included:

• A virtual assistant that collects customer data and offers a dynamic, location-based product catalog

• Integrated cart, payment, and delivery selection all within WhatsApp

• Automated generation of logistics labels and order tracking

• Built-in handover to live agents for complex inquiries

• Full integration with shipping and payment APIs to enable a seamless experience

Real results, real fast

The results have been transformational, improving operational capacity, customer satisfaction, and overall sales.

📈 Highlights include:

• Order completion time cut from 3 hours to 5 minutes

• Label generation reduced from 20 minutes to 1 minute

• Price lookup reduced from 2 hours to 3 minutes

• 300% increase in order volume processed

• 159% increase in overall sales

• 200% increase in repeat purchases

• Significantly improved customer satisfaction through personalization and speed