MONDAY 15TH JUNE 2026 | 14.00 - 17.00PM
The Future of Inbound
An exclusive in-person event hosted by Meta and LINK Mobility at Meta's London Office.
What we cover:
Industry insights and market trends
WhatsApp customer journey demonstrations
Practical automation and routing use cases
Interactive workshops tailored to inbound challenges
Networking with industry peers and experts
A META X LINK MOBILITY EXCLUSIVE EVENT
What to Expect?
As customer expectations continue to shift towards messaging-first communication, businesses are rethinking how they manage inbound engagement across customer service, sales, operations and support.
This event will explore how organisations can:
Simplify fragmented inbound channels
Reduce call volumes through automation
Improve customer experience with WhatsApp
Create seamless, conversation-led journeys
Unify customer interactions into one scalable channel
Throughout the session, you’ll hear from Meta and LINK experts, see live demonstrations of unified inbound journeys in action, and take part in interactive workshops focused on real business use cases.
MONDAY 15TH JUNE 2026 | 14.00 - 17.00PM
Register today - Limited Spaces
Explore how businesses are transforming customer communication through messaging-first experiences and unified inbound journeys. Join industry leaders and experts for live demos, practical workshops, networking opportunities, and real-world strategies to improve customer experience, reduce inbound friction, and scale smarter with WhatsApp.
THE VALUE OF TWO-WAY MESSAGING
Turn messages into connections
Drive higher engagement, faster responses, and scalable conversations with WhatsApp and chatbot automation.
BENEFITS OF TWO-WAY MESSAGING
Why two-way messaging works
Automated replies
Respond immediately with chatbot-powered conversations.
Boost engagement
Enable real back-and-forth communication with customers.
Conversational commerce
Let customers browse, ask, and buy in chat.
Reduced support
Automate FAQs and repetitive queries at scale.
Human handover
Transfer complex cases to live agents smoothly.
Channel flexibility
Build flows once and deploy across 20+ messaging channels.
AUTOMATED MOBILE MESSAGING
What can you automate with two-way messaging?
TWO-WAY MESSAGING SUCCESS STORIES
Real businesses scaling conversations with chatbots
From customer service automation to conversational commerce, LINK solutions help companies manage thousands of conversations simultaneously while keeping interactions personal.
47%
of interactions through Telegram
1000s of fans
queries supported during event
< 5 minutes
to make a donation
Higher conversion rates
for digital donations
WHAT IS TWO-WAY MESSAGING?
How two-way messaging enables real customer conversations
Two-way messaging allows businesses and customers to exchange messages in real time through channels such as SMS, WhatsApp, RCS, and messaging apps. Instead of sending one-way notifications, businesses can create conversational experiences where customers can reply, ask questions, confirm actions, or complete transactions directly within the chat.
Businesses use WhatsApp two-way messaging to power:
customer support conversations
appointment confirmations and reminders
delivery tracking and service updates
conversational commerce and product browsing
automated chatbot interactions
With a two-way messaging platform like LINK Mobility, conversations can be automated with chatbots or escalated to live agents, helping businesses respond faster while keeping interactions personal.
CONVERSATIONAL MESSAGING THAT FEELS HUMAN
Scalable engagement that feels human
Modern customers don’t just want updates; they want interaction. Whether they’re asking a question, confirming an appointment, or completing a purchase, two-way messaging enables real conversations in the channels they already use.
With automated chatbots and conversational workflows, you can respond instantly, guide journeys, and escalate to human agents when needed, all without friction.
WHATSAPP CHATBOTS FOR CUSTOMER CONVERSATIONS
Automate customer service and sales on WhatsApp
A WhatsApp chatbot is an automated conversational solution that interacts with users directly inside WhatsApp. Businesses use WhatsApp chatbots to answer questions, guide customers through tasks, collect information, and trigger actions without requiring constant human intervention.
Using the WhatsApp Business API, companies can automate high-volume conversations while still allowing human agents to take over when needed. This enables businesses to respond instantly, manage thousands of conversations simultaneously, and streamline customer support, sales, and operational workflows.
TWO-WAY MESSAGING FAQS
Frequently asked questions