CUSTOMER SERVICE COMMUNICATIONS
Be where your customers already are
Deliver convenient customer service via SMS, WhatsApp, RCS, and more. From operational messaging to automated AI chatbot support and live agent conversations, LINK can help you scale efficiently.
CUSTOMER SERVICE IN NUMBERS
Support customers on their preferred channels
Deliver faster responses and proactive support with higher engagement and measurable ROI through SMS, RCS, WhatsApp, and AI-powered messaging.
MODERN CUSTOMER COMMUNICATIONS
Modern support happens in conversation
Customers don’t want to wait on hold or search through email threads. They expect fast, convenient answers in the messaging apps they already use.
With SMS customer support or WhatsApp chatbots and AI-powered automation, businesses can resolve queries faster, reduce support workload, and improve customer satisfaction, all whilst maintaining a human touch when needed.
BENEFITS OF CUSTOMER SERVICE COMMUNICATION
Solve their problems faster
Get closer to your customers to earn their trust and loyalty by being where they already are: on mobile.
Instant responses
Automate common queries with AI chatbot support.
Two-way communication
Enable real-time conversations across messaging channels.
24/7 availability
Provide round-the-clock automated customer service.
Reduced call volumes
Shift repetitive support requests to messaging.
Seamless human escalation
Transfer complex cases to live agents instantly.
Multichannel coverage
Support customers on SMS, WhatsApp, RCS, and more.
CUSTOMER SUPPORT USE CASES
How can you help with mobile connectivity?
LINK’s messaging tools help you reach your audience on the channels they already love to use. No more waiting around on web browsers. Customers can get on with their day and respond to you at any time.
CUSTOMER TESTIMONY
Services they need, where they want it
“You know the message gets through, and our users will read it. Emails and app notifications can easily be missed. For us, it is simply the best choice.”
Ola Degerfors
CEO & Founder,
Hygglo
OMNICHANNEL COMMUNICATION FOR CUSTOMER SERVICE
Customer support solutions
Whether deploying intelligent two-way chatbot workflows or managing standardized customer service templates, LINK offers a flexible, enterprise-ready messaging infrastructure to support your requirements.
CUSTOMER SUPPORT CONVERSATIONS & CHATBOTS
AI-powered conversations and support
Automated two-way communications with LINK can be enhanced with AI to deliver smarter, more natural customer interactions using LINK’s MyLINK Connect conversation solution. By enhancing chats with AI, NLP, and Generative AI, businesses can personalize responses, guide users through journeys, and resolve queries faster.
AI-powered conversations can:
Understand user intent using NLP
Personalize content based on data and context
Automate replies and decision flows
Trigger actions from buttons and suggested replies
Enable smart handover to human agents when needed
When integrated with AI models such as ChatGPT or Gemini, and trained on your data, AI chat becomes a powerful tool, balancing automation with human support for optimal customer experiences.
SEAMLESS LIVE AGENT TAKEOVER
Human handover when it matters most
When conversations require a human touch, MyLINK Connect makes it easy to transition from automated messaging to live agent support. Through the intuitive web and mobile app, teams can monitor conversations, step in instantly, and handle sensitive or complex customer interactions with full context and control.
All of this happens on the channel your customers prefer. With over 16 delivery channels available, businesses can provide consistent, scalable engagement across every customer touchpoint.
AWARD WINNING SERVICE SOLUTIONS
Solutions trusted by partners and industry leaders
Our support messaging solutions and customer successes have earned industry awards and recognition across global telecom communities.
CUSTOMER SUPPORT ACROSS EVERY CHANNEL
Support on customer-loved channels
Deliver responsive, secure customer support via SMS, RCS, and WhatsApp. Automate common queries with chatbots, enable structured self-service, and escalate seamlessly to live agents, all within the messaging channels your customers already trust.
MOBILE NOTIFICATIONS FAQS
Frequently asked questions
GET IN TOUCH
Ready to modernize your customer support?
Deliver faster, more convenient support with AI chatbots, two-way messaging, and multi-channel coverage.
CUSTOMER SUPPORT MESSAGING INSIGHTS
Strategies, guides, and practical examples
Explore how businesses use messaging channels like SMS, WhatsApp, and RCS to deliver faster support, automate conversations, and improve customer experience.