RCS: Rich Communication Services

Rich and engaging interactions with your customers! Revolutionize your customer communication with RCS - the next generation of business messaging.

Because every communication matters

Rich Communications Services (RCS) provides a powerful marketing communications channel for brands looking to engage with their customers. RCS has the potential to extend creativity in marketing campaigns and enable conversations to flow in a more meaningful and streamlined way.

75%Opening rate
14 xPerformance increase
+ 60%Global Coverage
61%Increase customer satisfaction

RCS combines the best of all messaging worlds

RCS combines the usability of SMS with a rich branded experience, providing an intuitive and engaging conversational experience. RCS works on Android smartphones within the native SMS application, without needing to install another app. Individual, multimedia content and even interactive purchase journeys can be easily integrated, offering brands the possibility of creating a communication channel that unites all messaging worlds. Together with the mobile network operators, we are driving this groundbreaking technology forward and making it easy for our customers to create memorable brand experiences.

Why Choose RCS?

  • LINK's RCS API can be easily integrated into your existing systems

  • Multimedia broadcasts & newsletters

  • Intuitive app experience within the native SMS messaging channel without installation of separate apps

  • No character limit

  • Advertising content and campaigns directly on the smartphone

  • Individual support thanks to 1:1 chat

  • Interactive content increases customer engagement

  • Creating personalized experiences for your customers

  • Two-way conversational messaging with the ability to provide real-time support

  • Understand the data: valuable insights and data capture to ensure campaigns are highly targeted and more effective

Enrich your customer touchpoints

Multimedia

Pictures, videos, clickable carousels, cards, tracked links and live chats offer a wide range of options in modern customer communication.

Native

RCS is delivered within the native messaging channel. The creation of a calendar entry, the sharing of the current whereabouts or the start of a phone call can be initiated with one click from the message.

Auto Reply

Predefined answer options and individual buttons enable intuitive user interaction. Auto replies also save resources in customer service.

Branded Assets

The company name and logo of your company create trust on the customer side.

Conversational

Conversational Commerce directly from the RCS message through a connection to your online shop.

Codes

Use practical integrated codes for ticketing, tracking, reservations or sending coupons.

RCS use cases

RCS provides opportunities to improve the experience of both brands and consumers alike.Here are some ways in which RCS can be used by companies to increase engagement and grow their business.

Use RCS for modern customer service

RCS provides you with the ability to have real-time "live-chats" with your customer. Enabling fast and effective communication with your customers. Intelligent auto-replies are available and with the integration of multimedia content and links, RCS ensures that you can provide your customers with comprehensive support without the need to download apps.

RCS for bookings and ticketing

Send appointment cards & manage customer bookings. Brands can share information pre-appointment and post-appointment to ensure customers are informed. Reminders, news, and personalized offers can be sent to customers seamlessly.

Increasing Loyalty Program uptake with RCS

Communicate on the channel of choice for your customers. Enrol customers in loyalty programs and keep them engaged by sending personalized offers and discount coupons. Give your customers an easy way to engage and start a conversation with you to improve satisfaction and loyalty.

Increase your sales with RCS

Reactivate abandoned shopping carts and specifically promote products and campaigns based on individual shopping preferences. Thanks to in-app shopping, payment options and tracking functions, RCS is the perfect tool for retail.

Contact us

Would you like more information on how our communications products can help your business, or are you interested in receiving a tailored offer? Contact us today - we look forward to hearing from you!