MULTICHANNEL MESSAGING API
One integration for access to every channel
Simplify your messaging stack with a powerful multichannel messaging API that connects SMS, WhatsApp, RCS, Email, and more through a single, secure integration.
AWARD WINNING MULTICHANNEL API
Everything you need in one place
Simplify your messaging with Europe's most trusted and local messaging provider.
One integration, all channels
A true Multichannel API that lets you connect SMS, WhatsApp, RCS, Email, and more through a single, unified integration.
Built-in orchetsration & fallbacks
Native orchestration and fallback logic ensure messages are automatically rerouted across channels or numbers if delivery fails.
Enterprise-grade Security
Combines OAuth 2.0 security, GDPR-compliant EU infrastructure, unified architecture, and centralized analytics.
WHAT IS A MULTICHANNEL API?
Build once and reach everywhere
The MyLINK Multichannel API gives you a single integration to manage all your business messaging across channels, markets, and use cases. Instead of juggling multiple APIs, authentication models, and reporting systems, you get one unified platform designed for performance, reliability, and scale.
Whether you're sending critical alerts, transactional updates, or customer conversations, LINK's Multichannel API helps you focus on your messages, rather than their supporting technology.
INTELLIGENT NUMBER AND CHANNEL FALLBACK
Never miss a message or delivery
Ensure delivery with built-in intelligent channel and number fallback through advanced orchestration. If a message fails on the primary channel or destination number, the API automatically reroutes it across alternative channels (SMS, WhatsApp, RCS, Email) or escalates to secondary numbers, maximizing reach, reliability, and performance without added complexity to your flows.
ENTERPRISE SECURITY & COMPLIANCE
Built for enterprise environments
Protect your data and your customers with a secure, compliant messaging backbone:
OAuth 2.0 authentication for secure, token-based access
EU-hosted infrastructure with GDPR compliance
End-to-end encryption for data in transit and at rest
Environment isolation across accounts and deployments
High-availability infrastructure with automatic failover
Trusted by enterprises across the world, the MyLINK Multichannel API is built to meet the highest standards of security and compliance.
TWO-WAY CONVERSATION MANAGEMENT
Manage every message and response
Enable two-way communication that supports outbound messaging, inbound messages, delivery notifications, and user replies. Track every interaction with unified lifecycle and event handling, giving you full visibility and control across channels through built-in orchestration.
BUILT-IN MESSAGE BUILDER FOR MULTICHANNEL API
Build messages quickly and consistently
Create and send messages with access to a visual message builder. Simplify message creation, reduce errors, and accelerate development with a unified request format designed for scalable orchestration.
MULTICHANNEL CHANNEL AVAILABILITY
MyLINK Multichannel API supported channels
Connect to the channels your customers already use:
CUSTOMER STORY
"Beyond performance, it's the quality of the experience that makes the difference."
Take a look at how LCL has used LINK's Multichannel API to improve its access to customers through secure messaging and flexible technical infrastructure.
UNIFIED MULTICHANNEL ARCHITECTURE
Simplify every channel integration
Streamline messaging with a unified multichannel messaging API built on one authentication model, one request structure, one webhook framework, and one error-handling model across channels.
Reduce your integration complexity, speed up deployment, and scale multichannel orchestration without added maintenance overhead.
UNIFIED DELIVERY & REPORTING
Track every message in one place
Track performance with centralized delivery reporting and unified lifecycle tracking across all your channels. Monitor message status, events, and interactions in real time through a single multichannel messaging API, enabling better visibility, simplified analytics, and optimized omnichannel orchestration.
EXISTING CUSTOMER SUCCESS STORIES
How are businesses using LINK's APIs?
LINK's Multichannel APIs enable businesses to deliver rich messages across numerous channels depending on yoru audience's wants and needs.
85%
open rate
80%
satisfaction score
Higher conversion rates
compared to emails
Stronger reach
with major German networks
< 5 minutes
to make a donation
Higher conversion rates
for digital donations
Better accessibility
to critical medical information
Higher satisfaction
through instant, friendly interactions
MULTICHANNEL MESSAGING API USE CASES
Why customers are using our Multichannel API
Use multichannel orchestration to manage every possible interaction across channels and numbers.
Critical alerts
Time-sensitive messages with delivery assurance
Transactional messaging
Real-time updates and confirmations
Customer support
Proactive communication with customers
Marketing
Targeted campaigns across multiple channels
CRM Flows
Automated lifecycle and engagement messaging
Security messaging
Secure alerts and user verification
HOW TO GET A MULTICHANNEL API
Getting started
Getting started with LINK's Multichannel Messaging API is simple. Activate the channels you need, configure secure OAuth credentials, integrate the REST API, and define your fallback rules to launch reliable orchestration.
Activate your required messaging channels (SMS, WhatsApp, RCS, Email)
Configure secure OAuth 2.0 authentication credentials
Integrate the REST-based Multichannel API
Define fallback rules and launch your orchestration
GET MULTICHANNEL API
Let's get your Multichannel API set up
Our team are here to help get you started.
MULTICHANNEL API FAQS
Frequently asked questions
If we don't answer your question below, a member of your local LINK team certainly will. Get in touch!
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