TWO-WAY MESSAGING AND CHATBOT AUTOMATION
Don't just start the conversation. Keep it going.
Create two-way conversations using automation across SMS, WhatsApp, and RCS, with human handover if needed.
THE VALUE OF TWO-WAY MESSAGING
Turn messages into connections
Drive higher engagement, faster responses, and scalable conversations with SMS, WhatsApp, RCS, and chatbot automation.
BENEFITS OF TWO-WAY MESSAGING
Why two-way messaging works
Automated replies
Respond immediately with chatbot-powered conversations.
Boost engagement
Enable real back-and-forth communication with customers.
Conversational commerce
Let customers browse, ask, and buy in chat.
Reduced support
Automate FAQs and repetitive queries at scale.
Human handover
Transfer complex cases to live agents smoothly.
Channel flexibility
Build flows once and deploy across 20+ messaging channels.
AUTOMATED MOBILE MESSAGING
What can you automate with two-way messaging?
TWO-WAY MESSAGING SUCCESS STORIES
Real businesses scaling conversations with chatbots
From customer service automation to conversational commerce, LINK solutions help companies manage thousands of conversations simultaneously while keeping interactions personal.
Increased trust
through verified brand profile
Richer Engagement
during parcel tracking
70%
RCS exposure rate
15x
more visibility than SMS
47%
of interactions through Telegram
1000s of fans
queries supported during event
< 5 minutes
to make a donation
Higher conversion rates
for digital donations
WHAT IS TWO-WAY MESSAGING?
How two-way messaging enables real customer conversations
Two-way messaging allows businesses and customers to exchange messages in real time through channels such as SMS, WhatsApp, RCS, and messaging apps. Instead of sending one-way notifications, businesses can create conversational experiences where customers can reply, ask questions, confirm actions, or complete transactions directly within the chat.
Businesses use two-way messaging to power:
customer support conversations
appointment confirmations and reminders
delivery tracking and service updates
conversational commerce and product browsing
automated chatbot interactions
With a two-way messaging platform like LINK Mobility, conversations can be automated with chatbots or escalated to live agents, helping businesses respond faster while keeping interactions personal.
AWARD WINNING AUTOMATION SOLUTIONS
Trusted by partners and industry leaders
Our automation solutions and customer successes have earned industry awards and recognition across global telecom and mobile marketing communities.
CONVERSATIONAL MESSAGING THAT FEELS HUMAN
Scalable engagement that feels human
Modern customers don’t just want updates; they want interaction. Whether they’re asking a question, confirming an appointment, or completing a purchase, two-way messaging enables real conversations in the channels they already use.
With automated chatbots and conversational workflows, you can respond instantly, guide journeys, and escalate to human agents when needed, all without friction.
AI CHATBOTS FOR CUSTOMER MESSAGING CONVERSATIONS
Build once. Deploy across any channel.
Deploy scalable, automated chatbot experiences across SMS, RCS, WhatsApp, and other leading messaging channels. With access to 20+ global platforms, LINK enables enterprise-grade conversational infrastructure for all needs.
REAL RESULTS FROM CONVERSATIONAL MESSAGING
Build meaningful customer journeys through automation
“The technology gives us the tools to build meaningful customer journeys. It’s a game-changer.”
Namra Kværnes
Marketing Manager,
CarWatch
TWO-WAY COMMUNICATION SOLUTION
Take a closer look at our two-way messaging solutions
Discover how LINK's award-winning two-way chatbot solution could work for you.
WHATSAPP CHATBOTS FOR CUSTOMER CONVERSATIONS
Automate customer service and sales on WhatsApp
A WhatsApp chatbot is an automated conversational solution that interacts with users directly inside WhatsApp. Businesses use WhatsApp chatbots to answer questions, guide customers through tasks, collect information, and trigger actions without requiring constant human intervention.
Using the WhatsApp Business API, companies can automate high-volume conversations while still allowing human agents to take over when needed. This enables businesses to respond instantly, manage thousands of conversations simultaneously, and streamline customer support, sales, and operational workflows.
RCS CHAT FOR INTERACTIVE CUSTOMER MESSAGING
Rich conversational messaging inside the mobile inbox
RCS chat allows businesses to deliver interactive two-way messaging experiences directly inside the default mobile messaging app. Unlike traditional SMS, RCS supports rich media, buttons, carousels, suggested replies, and branded sender profiles.
With RCS chat, businesses can create conversational journeys such as:
product browsing with rich cards
delivery tracking with quick reply buttons
customer support chat flows
appointment confirmations
automated service conversations
RCS messaging combines the reach of SMS with the interactivity of modern messaging apps, enabling brands to build rich conversational messaging experiences without requiring customers to download an app.
TWO-WAY MESSAGING FAQS
Frequently asked questions
GET IN TOUCH
Automate engagement at scale
Build intelligent chat flows across 16+ channels today.
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