Enhancing restaurant reservations with Voice Bots and Mintt

  • WhatsApp
  • MyLINKConnect

About Mintt

Mintt is a telecommunications operator specializing in customer contact solutions. They focus on automating customer service processes and providing comprehensive solutions that simplify complexity.

Mintt collaborates with Link Mobility as strategic partners. Through MyLINK Connect, they create solutions that streamline customer service.

Objective

After years of developing solutions to facilitate and optimize customer service, one of Mintt's major challenges was to design an automated system for reservation management using bots. Mintt aimed to find a conversational platform that not only facilitates bot development but also integrates seamlessly with various channels like phone, WhatsApp, website, etc. Furthermore, integration with other APIs or platforms such as CRM and payment terminals was crucial to streamline processes and centralize information.

Solution

After evaluating various platforms, Mintt found that MyLINKConnect from LINK Mobility best suited their needs. MyLINKConnect is a conversational platform or bot builder that simplifies the creation of low-code virtual assistants.

Bots created on this platform can be deployed across popular customer channels such as WhatsApp, web, or Telegram, with AI engines enhancing conversational capabilities.

Voice + MyLINKConnect

With the help of MyLINKConnect, Mintt developed BookyBot, a virtual assistant designed to manage reservations. BookyBot operates 24/7, connected to the restaurant's phone line. When customers call the restaurant, BookyBot handles reservations, assists with changes or cancellations, understands multiple languages, and uses AI to comprehend various customer intents, thus streamlining and enhancing the booking process.

The easiest way to make a reservation

Restaurants using BookyBot have experienced significant benefits, including reduced no-show rates and increased booking numbers. Continuous availability ensures customers can make reservations at any time, not just when the restaurant staff is present. Moreover, it has empowered customers to self-manage appointments, with positive feedback indicating a favorable reception to interacting with a virtual assistant.

Mintt has successfully implemented the solution in over 50 restaurants, averaging 700 calls per month.

Reservas de voz con MYLINKConnect

"MyLINKConnect is the engine that has allowed us to evolve MINTT's services and build a unique value proposition in the market for automating customer service processes.

MyLINKConnect provides us with differentiation, enables the creation of new business models, and offers us the opportunity to grow as a provider of high-value-added customer service solutions."

FEDERICO YANNONE

VP for New Business Development