Storebrand skaper gode kundeopplevelser med LINK Mobile Invoice

Ny maskot for LINK Mobility

30 år siden verdens første SMS

Webinar: Mobilfaktura løste problemet for Lowell

Slik unngår du avregistrering ved SMS-utsendelse

Hvordan kan SMS skape verdi for din kundeservice?

Xenioo: Omnikanalens samtaleplattform

Slik sender du SMS på Black Friday

Kundeopplevelsen 2022: statistikk og trender

Den lille SMS-ordboken

8 grunner til at SMS-markedsføring fungerer

Slik sender du SMS – En guide for nybegynnere

Bruk av SMS i helsesektoren

Hvordan kan SMS øke trafikken til nettstedet ditt?

BLOG RCS for bedrifter – interaktiv, engasjert og underholdende kundekommunikasjon!

Omnichannel – engasjer i alle kanaler

LINK Partner Community Spotlight 

LINK Partner Community 

Exploring technological challenges facing the finance industry 

Tekniske utfordringer finansindustrien står overfor

How LINK’s commitment to UN Global Compact impacts our work

Hvordan LINKs forpliktelse til FNs Global Compact påvirker vårt arbeid

  Integrating Google’s Business Messages for an Improved Customer Experience 

Integrering av Google Business Messages for en forbedret kundeopplevelse

Sustainability in 2022: What it means for LINK   

Bærekraft i 2022: Hva betyr dette for LINK?

Step up your conversational platform with Xenioo

Oppgrader din samtaleplattform med Xenioo

 Digitalization as a Vehicle for Travel

Digitalisering for reiselivsbransjen

 International Women’s Day: A Day to Celebrate

This International Women's Day, we're celebrating women within the LINK Mobility footprint to help accelerate a gender equal world.  

Den internasjonale kvinnedagen: En dag å feire

 LINK in action at SHE 2022

LINK i aksjon på SHE 2022

 Messenger Apps in 2022

Meldings Apper i 2022

 RCS for Brands


Brands leading the pack are using Rich Communication Services, or “RCS” for short. Around 50% of UK consumers now have an Android phone. Even if a customer does not have an Android phone, RCS can be developed to fall back to Rich SMS. RCS allows you to send a range of formats from text to video. Additionally, you can include buttons with clear call to actions, such as “shop the range now” or “chat with us.” Lastly, it is secure through Google´s end-to-end encryption for Android´s default.

 RCS for bedrifter

PostNord Strålfors X LINK Mobility

Planlagt betaling via SMS

 RCS: Redefining customer engagement

 RCS: Økt engasjement

 Xenioo: Omnichannel Conversational Platform

In this blog, we will explore how Xenioo strengthens conversational messaging through its omnichannel approach, the potential of AI to deliver a personalized customer journey in addition to more benefits for customers, and the top advantages of using chatbots for business. 

 Love via SMS

Valentine’s is a day for bouquets of flowers, special jewelry pieces, signature fragrances, and classic heart-shaped boxes filled with chocolates. For brands, it’s also a great opportunity for your customers to visit your shop online. Of note, more than 50% of all purchases the week before Valentine’s Day are made using mobile phones, which makes SMS the channel of choice for brands to communicate with their customers. From 2020 to 2021 alone, sales via mobile increased by 18% with 56% accounting for more than half of all Valentine’s Day purchases. If you haven’t already started addressing your potential customers through mobile marketing, now is the time to do it!

Kjærlighet via SMS

 5 Reasons to Use WhatsApp

WhatsApp has quickly become one of the most popular chat platforms in the world, with over 2 billion active users across 180 countries. Around 100B messages are sent across WhatsApp, Messenger, and Instagram Direct daily. Naturally, businesses have caught onto this trend and recognize this message platform as a hotspot for business opportunities.
In this blog post we will share five reasons why your business should also use WhatsApp to communicate.

 5 grunner til å bruke WhatsApp

 How to keep the conversation going after #BlackFriday2021

Black Week may be almost over but that doesn´t mean the conversation with your customers has to stop. In fact, by using Black Friday and Cyber Monday as a springboard for the holiday season, if you have the right strategy in place, you can ensure customers return even after their holiday purchases.

Hvordan holde samtalen i gang etter Black Friday?

 SMS to communicate on Black Friday

By now, you should be putting the finishing touches on your Black Friday campaign or you are ready to kickstart it in full swing. As you will soon learn, there are several different ways to start sending SMS to better connect with your customers. Our LINK SMS Gateway is a modern and trusted platform that helps you communicate fast, easily and effectively with global coverage.


SMS på Black Friday

 Best Practices for Black Friday 2021


With the holiday season looming, every retailer is looking for new ways to attract more shoppers. Considering the revenue at stake, you should be ready to employ the means necessary to reach and engage with your customers.


Best praksis for Black Friday 2021

 How to Be Mobile Ready for Black Friday & Cyber Monday

If Black Friday were a sports event, it would be considered a triathlon in the retail industry. In recent years it’s come to represent massive growth for retail, travel, and hospitality. This has presented a problem for stores clamoring to be heard above the noise of the competition.

Simply sending out massive amounts of e-mail advertising “Day after Thanksgiving sales,” bombing websites with banner ads or printing up flyers is likely to turn into white noise amid retailers trying to steal the spotlight. There is one method that cuts through the clutter — mobile messaging. But there’s an art to doing it well. In this blogpost, we’ll explain the ins and outs of mobile messaging to capitalize on the opportunities Black Friday offers.

First, a little primer. Although there’s not a whole lot of light between Black Friday and Cyber Monday in terms of online discounts, Cyber Monday comes out ahead according to recent Salesforce figures, with about a percentage point of discounts separating them. When you consider Cyber Week racked up $270 billion in global sales in 2020, up 36% compared to the previous year, that difference is massive. Factor in that fears about Covid-19 will again keep droves away from brick-and-mortar retailers this year and the importance of mobile messaging — that can lead to a sale with the tap of a screen — is increasingly important.

Getting Personal in a Commercialized World

To be clear, mobile messaging is not simply personalized offers based on smart data, derived from rich customer profiles. Companies have been there and done that. Consumers respond to personalized campaigns offering great deals, especially when the tone is friendly and familiar. So, how can this be achieved in the commercialized mobile messaging landscape?

WhatsApp is the choice of communication for over 2 billion users in over 180 countries. Its end-to-end encryption has made it the go-to messaging service between friends and family members. Combining a personalized WhatsApp-only discount code for loyal customers who have registered on a WhatsApp VIP list (in return for an added discount) is a sure bet to land your message while building customer loyalty. Using the customer’s first name forges a level of personalization that an email heading that reads “Dear Valued Customer” simply does not have. Additionally, when was the last time you prioritized an email over a personal message?

Building Relationships with WhatsApp

Maintaining and nurturing a customer relationship is a nuanced undertaking. It means being there for them before, during, and after their purchasing journey. Using their favorite method of communication — for example, WhatsApp — means they have your customer care team in amongst their closest friends. WhatsApp Business API allows this seamless communication, expanding and developing your communication based on customer dialogue.

WhatsApp offers customer care and notification messages and has recently enabled more types of messages which are a game-changer for marketing. The new type of messaging is designed to help brands offer greater holistic support to customers throughout their journeys as well as open up several new opportunities for marketers. Think product recommendations based on a customer’s buying history or gentle nudges about an abandoned cart. It means brands and customers can now strike up conversations on a rolling basis that create deeper, more meaningful relationships without arduous validation processes, reducing the demands on your customer care team.

With the anticipated volume during the Black Friday weekend’s shopping bonanza, retail companies need all the help they can get throughout the many stages of the buying process. Using WhatsApp Business to do the heavy lifting makes this task a whole lot easier.

SMS to communicate on Black Friday

There are different ways you can start sending SMS to your customers. Our LINK SMS Gateway is a modern and trusted platform that helps you communicate fast, easily and effectively with global coverage. We support both one-way or two-way communication that you can easily access either through API connectivity or through a secure and dedicated portal.

Six ways LINK can help you communicate with your #BlackFriday2021 customers:

Send SMS

You can use SMS for notifications, urgent messages or for communication you need to make sure gets through urgently. You can choose to send simple SMS, create a dialogue or to use additional features to increase traffic, response rate or loyalty. Learn more.

Collect information

SMS has a 209% higher response rate than phone and email. Use LINK Collect to collect specific customer data. You can use it to invite customers to events, perform surveys or receive permissions and opt-ins. You can also boost the number of sign-ups and the service has features like tip-a-friend or rewards. Customize the design to your brand and create user friendly forms. Learn more.

Reward customers with coupons

Reward your customers with LINK Coupon to increase customer loyalty and to drive traffic. There is no need for technical skills or integrations, and you can customize the solution to your brand. After you have sent the coupons you can easily track the performance with advanced filtering. Consumers redeem SMS-coupons 10 times more than other types of coupons. Learn more.

Start a conversation

Use LINK Conversation to enrich your communication and customer dialogue. As it is integrated to LINK Flow, you can create conversational messaging flows to be sent out. You can create user friendly chats and engage with customers in the right channel. You can integrate the solution to OTT-channels like WhatsApp. It’s perfect for providing the right content and offerings at the right time expands sales, up sales, cross-sales and re-sales, increasing conversion rates. Learn more.

Send invoice by SMS

By using LINK Mobile invoice, you can switch from paper invoices to a more efficient payment method. You can charge your customers for immediate payment and get paid faster. You can use it for any type of payments like events, requests and charging digital services. Learn more.

Connect through WhatsApp

You can access WhatsApp Business easily through our API and start communicating with your customers. Many people prefer to communicate and engage with business through WhatsApp, which means you can strengthen your customer satisfaction by using it. Learn more.

Hva er CPaaS?

LINK Mobility x Neonomics

Historien om LINK Mobility

LINK Mobile Invoice – Alt du trenger å vite!

7 tips on what to communicate with your customers right now

5 tips om hva du kan kommunisere med kundene dine akkurat nå

 Beginners guide to SMS Communication

 SMS kommunikasjon - en guid for nybegynnere

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