Xenioo: Omnichannel Conversational Platform

LINK Mobility Xenioo: Omnichannel Conversational Platform
Edee Carey2022-02-14

Today, LINK celebrates the official launch of our Xenioo application. Xenioo is a cloud–based modern no-code / low-code omnichannel platform, with a focus on the visual building of chatbots, NLP, AI, and live agent handover. With Xenioo´s Conversational Platform, you can automate personalized conversations between companies and people across a wide range of different text and voice channels.

In this blog, we will explore how Xenioo strengthens conversational messaging through its omnichannel approach, the potential of AI to deliver a personalized customer journey in addition to more benefits for customers, and the top advantages of using chatbots for business.

Omnichannel Conversational Platform

  • Xenioo’s platform has an omnichannel approach, reaching across channels to deliver a smooth Chatbot experience. This is due to advanced features including:

  • Conversation handover. Firstly, every good chatbot knows there is a time to hand over chats to a live operator. Xenioo makes this as seamless as possible so your human operators can easily dive straight into WhatsApp, for instance, exchange on your customer’s mobile phone.

  • Support and supervision. Keeping customer service top-notch around the clock can be tough, but Xenioo’s built-in team supervision features solve this tricky issue. Xenioo makes it incredibly easy to ensure consistently good chatbot support day in, day out.

  • AI technology. Chatbots work better when they can understand natural language. Xenioo chatbots harness artificial intelligence technology, including natural language processing (NLP) to interpret typed inputs. Most importantly, this delivers a far better chatbot experience compared to rigid menus and structures.

  • Broadcast features. Reach a targeted audience right on their phones thanks to Xenioo’s Broadcast Behaviour. For example, send the latest news and offers straight to your customer’s preferred channel.

How do Chatbots Make a difference?

Across mobile messaging, businesses utilize software commonly referred to as ‘bots’ that allows customers to interact with them via messaging. Therefore, it has become standard for bots to supplement a human customer service representative, fostering clear, native communications that represent the business.

In the business world today, there is a growing expectation that businesses should be always readily available to deal with customer support. Above all, chatbots are what make this a reality, but the benefits to customers don´t stop there. Other benefits include:

  • Omnichannel: Automate customer interactions at scale while providing authentic, personalized customer experiences.

  • Consistency: Customers receive a consistently high level of service through native interactions by way of chatbots, who have been manually trained or digitally trained to respond authentically.

  • Quick response time: Customers receive 24/7 support, providing quick responses to inbound marketing queries and questions, notifications, delivery times, and post-checkout updates.

  • Personalization: Customers receive personalized product offers and recommendations by leveraging the power of AI technology.

  • 24/7: We´ve already mentioned availability but are including it again. When customers feel heard around-the-clock, they are more likely to return.

Top advantages of using Chatbots:

Chatbots are powerful tools for forging positive customer relationships while driving business growth. Therefore, by integrating chatbots, businesses can achieve marketing goals, drive sales, and improve customer service.

Advantages include:

  • Improved Customer Engagement: Customer engagement gets a boost from chatbots, owing to the personalized customer journey, real-time responses, and one-on-one conversations they offer. What´s key to driving this engagement is maintaining a natural-sounding tone and keeping the interaction clear and simple.

  • Improve lead generation: Bots are quite advanced and highly effective at engaging customers with personalized messaging throughout their journey. To sum up, your business can use chatbots for lead generation to guide customers in making quick decisions.

  • Provide a Seamless Customer Journey: Chatbots are effective in helping brands deliver a smooth customer journey and reducing customer turnover. By creating the right scripts for chatbots and offering an engaged answer to their questions, brands can see customers through to purchase. Moreover, interactive content, discount codes, and promotional offers all help customers find value in the marketing funnel too.

  • Improve lead generation: It is simple to start a conversation with a chatbot, which makes lead generation much more straightforward. Likewise, businesses will typically share a telephone number or a click-to-chat feature via online ads. After that, a new chat window opens instantly. Once the conversation begins, the business will also receive the customer’s name and phone number. This allows for personalized communication that sees strangers convert to customers.

  • Reduce costs: Without exception, Chatbots are also terrific at driving efficiency and cost savings. In addition, the investment in chatbots frees up resources that are otherwise allocated to customer support and help drive the bottom line.

Brands can reap the benefits of our Conversational Platform and start getting the most out of chatbots for customer support, customer insight, lead generation, and more.

Interested in Xenioo? Contact your local LINK provider for more information.