Retail and e-Commerce
Promote retail footfall with engaging communication campaigns. Flexible omnichannel solutions for improved customer experience.
Tailormade omnichannel retail strategies
Personalization coupled with omnichannel is the name of the game in retail today. While many retailers have a multichannel approach that combines brick-and-mortar stores, eCommerce, and mobile apps, those channels function independently. Integrate an omnichannel strategy that allows all channels to be used in a seamless experience that gives consumers total autonomy over when, how, and where they shop.
Lifelong customer relationships
Driving your bottom line
With our communications services, you can send offers, promotions, competitions, customer surveys, and much more easily and automatically via our messaging APIs and platforms.
Individual and automated customer surveys
Connection between stationary trade and online shop by linking
Sending vouchers, discounts and information
Use of chatbots
Order status & package tracking
Conversion starts with a conversation
Provide customers with a conversational experience that meets their entire customer journey. Everything is possible, from customer inquiries to orders confirmations and delivery updates.
Collect information about customers, then use this information to create a personalized message flow or send offers. With better communications, you increase loyalty to your brand.
Rewards loyal customers directly on their phone or attract new customers with discounts. By sending offers to customers on their preferred channels, they're more likely to make a purchase.
Make payment options easy and accessible for customers to pay by using their mobile, ensuring immediate payment for you and simplicity for customers.
Use cases for retail & E-commerce
By connecting channels of communication, CPaaS allows businesses to automate and boost profitability by automating customer and retail business operations. Let's explore some use cases for CPaaS in the retail industry.
Drive engagement with loyalty programs
With messaging, voice, or chatbots, your customers can manage their loyalty program memberships instantly. Provide them with easy access to their earned points, to redeem their rewards, and to schedule a pick-up time.
Personalize information about products
Distribute links to catalogs, provide videos and product information, or conduct voice calls that are customized to your customers' needs. Make your customer's experience more personal and funnel them into the sales cycle.
Using real-time or scheduled campaigns, share discount codes, ongoing offers, and new collection alerts on multiple channels to encourage your customers to return to your retail store.
Would you like more information on how our communications products can help your business, or are you interested in receiving a tailored offer? Contact us today - we look forward to hearing from you!