Community Engagement at Every Turn

Creating a Digital Society with LINK

With two-way communication across digital channels, you can increase efficiency and reduce costs while transforming interactions and service delivery to all citizens. LINK´s omnichannel Communications Platform as a service (CPaaS) revolutionizes how governments can reach communities across all services within the public sector.

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Benefits for the Public Sector

Empower citizens with self-serviceReduce call volumes and utilize live chat for daily interactions
Remote contact centersMaking it easy for citizens to engage and seek support
Support via video One-to-one help with real-time video assistance
SecuritySafe in the knowledge that data is secure and GDPR compliant

Champion the public sector with ease

In the digital age, citizens expect government agencies to make it easy for them to transact and interact with transparency playing a key role in establishing trust. At LINK, we provide solutions that enable the public sector to meet the changing demands of its citizens. Explore some of our use cases for governments and the public sector.

Public Health

The COVID-19 pandemic redefined telehealth usage as governments sought ways to effectively communicate warnings, updates, and promote vaccination uptick. Digital technology found a new role in supporting citizens with real-time notifications on local public health development.

Municipal & Local Agency Services

By automating and optimizing your digital processes, you can serve your citizens better. Visa renewals, marriage registration, or official ID request? Make sure they can reach you online through the channel of their choice. Set up a one-stop-shop for applications and payment processes with chatbots available to assist. Send notifications on approvals, documentation requests, or pickup.

A better way to connect through digital channels

Using interactive voice and digital channels, such as SMS, WhatsApp for Business, and others, you can reach the public where they are.

You can also send proactive emergency communications, payment reminders, status updates, and more to improve efficiency, reduce costs, and keep people informed on their preferred channel.

Streamline your service team

  • Create more efficient customer service via digitalization. Allow agents to handle complex inquiries by diverting inbound calls to digital messaging channels.

  • Supply your team with the right tools at the right time to manage interactions across multiple platforms. Manage all customer information, including history, in one place, improving first contact resolution and customer satisfaction.

  • Make your team accessible no matter their location with cloud applications. Leverage centralized dashboards and reporting tools to monitor calls and workload.

Contact us

Would you like more information on how our communications products can help your business, or are you interested in receiving a tailored offer? Contact us today - we look forward to hearing from you!