Google's Business Messages

Create a conversational experience direct from Google Search and Maps. Engaging with customers has never been easier thanks to insights provided by user search.

graphic simplifies google text message with business location imagery included

Creating connections

Google's Business Messages is a must! It provides brands with huge opportunities to drive digitalisation. Business Messages provides brands a comprehensive business messaging solution across Android devices, and through Google Maps on iOS. Business Messages also enhances customer care and builds trust. Brands can easily drive loyalty, speed up purchasing decisions, schedule events, and present upsell opportunities through rich features such as carousels, suggested replies and photos.

Meet CustomersWherever your customers are, be there to meet their needs
Drive customer valueIncrease customer satisfaction, sales, and loyalty with rich features and functionality
Differentiate your brandSet the standard of customer experience within your industry

Conversational strategy optimisation

Leverage LINK's Xenioo Conversational Platform and get access to Google's Business Messages. This conversational channel combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences. Encourage customer engagement and drive business results while improving customer satisfaction and loyalty.

Smiling lady reads text message whilst walkingcustomer service colleagues smile in conversation

With Google's Business Messages' conversational experience, delight your customers and drive results

75% of consumers now prefer to engage with a brand via private messaging channels versus traditional channels. Google's Business Messages help route calls to chat, increase sales, and improve customer satisfaction with CSAT data and feedback.

Google's Business Messages Explained

With LINK, you can provide rich, conversational messaging with Google's Business Messages. Learn more in this introductory video.

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Engaging Customer Experiences

Provide helpful, timely and engaging experiences. Whether they are searching for new products, looking for businesses, or are in need of support, Google's Business Messages is essential if you want to meet customers at the right time.

Graphic simplifies google message examples: search, maps and business accounts

Help your customers reach you with the scale of Google Search and Maps. Encourage the conversational experience and drive business goals.

  • Boost sales, loyalty and customer satisfaction

  • Improve customer response time

  • Increase your customer support to be available 24/7 with lower overheads

  • Build customer trust

  • Optimise the customer experience with personalized messaging

Contact us

Would you like more information on how our communications products can help your business, or are you interested in receiving a tailored offer? Contact us today - we look forward to hearing from you!