Transforming transportation and logistics through mobile experiences
Access a single, integrated platform to communicate with customers and employees seamlessly.
Taking your communications to new heights
Using LINK's communication solutions to deliver superior transportation and logistics experiences with real-time notifications, one-time passwords, automated communications.
Send reminders to customers when their package will be shipped and delivered, provide status updates, and confirmations upon delivery.
Communicate within your organisation and send messages to drivers, delivery personnel, and warehouse staff.
Provide automated conversations for customers and provide them with suggested options to customise their delivery.
LINK has a variety of products and services that will help across your value chain depending on your intended audience.
Create trust and dependency.
SMS is perfect for communicating. Send automated order confirmations, delivery updates, new shipment notifications, and improve supply chain management with internal communications.
Add Google Verified SMS to add a trust dimension to your campaigns.
Sending delivery notifications and driver locations within WhatsApp can help drive customer satisfaction.
Automatically send personalised messages to opted-in customers using WhatsApp Template messages.
WhatsApp is also the perfect channel for Customer Care and dealing with customer inquiries and parcel status updates. This can all be automated using chatbot flows.
With the rich text and media features within RCS, this is the perfect tool to increase engagement with customers.
Create a seamless customer journey for sending order confirmations, and delivery updates, and providing customers with the opportunity to engage and seek support.
30% less calls handled due to the implementation of automated chatbot customer services
LINK Logistics Customer
Use cases for logistics
Our product offerings can simplify logistics and transport communications. Take a look at just some of the solutions possible to you:
Improved customer care
Provide two-way communication solutions so your customers can contact you with their queries, allowing you to resolve them more quickly.
Why not also ask for feedback with quick response surveys?
We integrate data, technology, and communication across all your business channels to enhance a customer's brand experience. Using conversational messaging and chatbots to automate conversation is the need of the hour for logistics and supply chain management companies.
Go Green: Reduce carbon footprint
At the heart of logistics, is smart and connected technology that works for the planet. By leveraging notifications and two-way conversations with customers, you can ensure delivery without multiple attempts while reducing carbon emissions.
Automate the customer journey
Utilise customer data and automate engagement, omnichannel communications, and customer service to guide your customers through every step of their purchase journey.
Improve logistics from end to end
Sending shipment and delivery notifications via SMS or other preferred channels such as WhatsApp or RCS is the fastest and most reliable way to reach the end customer and get them to receive and pick up the package.
How is this applied when using LINK's services?
Large logistic companies handle both freight and customs clearance. In this context, it is imperative that customers receive delivery notifications and have the ability to change the date or time of delivery.
To learn more about LINK's logistics solutions and how they can transform your services, get in touch today!