Marketing & CRM

Provide seamless customer service with personalised messages throughout the customer journey. Take pride in delighting your loyal customers with contact.

lady look inspired as she receives a media message from brand on phone

Connect via all channels

  • Develop campaigns to increase brand awareness, boost traffic, and create leads, all with personalised mobile marketing.

  • Drive engagement and amplify your mobile marketing efforts with all of the channels LINK has to offer and powerful data-driven insights.

  • Use mobile marketing messages for driving traffic, leads and conversions across offline and online platforms. Use it for consent, engaging business-customer dialogue, branding, campaigns, promotions, sales activities, and more.

graphic simplifies types of messages and solutions available with LINK including: sms, rcs, whatsapp, viber, chatbots and more

Engagement

Engage with your customers at the right time and on the right channel for them.

Personalisation

Personalise content for your customers based on their preferences and buying behaviours.

Automation

Reduce queues, wait times and install chatbots to help your customer seamlessly flow through the user journey.

Experience

Send rich content, such as images, videos, and product catalogs and increase CTRs.

Data Insights

Improve your data insights. Enhance the customer journey and increase repeat customers.

Popular Marketing Channels

Here are some of LINK's most popular channles for marketing mobile messaging campaigns.

SMS

85% of customers prefer to receive an SMS compared to an email or phone call.

SMS is ubiquitous as it doesn't require a data connection. SMS does not require an app to be downloaded or updated and is available globally to anyone with a mobile device.

SMS is perfect for communicating with customers, whether it is for sending notifications, promotional campaigns, or coupons and discount codes.

Add Google Verified SMS to add a trust dimension to your campaigns.

graphic simplifies sms messages on phone between brand and customer

WhatsApp Business API

In many countries, the preferred communication channel is WhatsApp. It is quick and easy to communicate whilst on the go. WhatsApp is now being adopted by enterprises so they are available where their customers are.

Sending relevant and personalised communications to opted-in customers using this channel is easy.

With a verified WhatsApp Business account, customers are safe in the knowledge that your messages are to be trusted and is secure.

graphic simplifies discount message sent from brand on whatsapp channel

Viber

Create high engagement and satisfaction

Messages can be both transactional or promotional – text only or include multimedia content like images, buttons, or stickers

Automate your conversations with chatbots and allow the conversation to flow 24/7

Create an engaging and branded business profile. With a power search, users can find your brand and start direct conversations with you.

graphic simplifies viber message from brand on phone

Rich Communications Services

Rich Communications Services (RCS) is essentially SMS 2.0! Create a powerful marketing campaign that increases engagement with your customers. RCS is available within the native SMS app on Android devices and allows customers to be fully immersed in a branded experience with rich content such as images, videos, locations, and much more with powerful CTAs.

graphic simplifies rcs message options including: carousels, location services and media messages

Contact us

To learn more about mobile messaging or chatbot solutions for marketing campaigns, get in touch with us today!

graphic simplifies sms message on mobile between brand and customer