Travel and Tourism
Stay ahead of the competition with LINK's mobile communications to elevate your customer experience at every stage of their journey.
A better way to travel
If your customers are on the go, they need quick and simple support. Whether it is something as easy as booking a taxi, or something more complex like a visa query, you can improve customer experience with automated answers and notifications.
Connect with Customers
Maintaining customer contact improves your customer experience. From flight status updates to travel loyalty programs, be sure to keep your customers happy and informed.
Chatbots help ensure a seamless user journey and help to solve frequently requested queries. Connecting your bot to your CRM and internal systems helps to personalise this customer experience further.
Enhance every interaction, including personalised support and custom notifications.
"Alex, please be sure to arrive at 12:45, 15 minutes before your 1pm booking"
Travel and Tourism Use Cases
Convenience is king in the digital age, and businesses that fail to meet customer expectations will not survive. Take a look at just some messaging and chatbot use cases below.
Connect your customers with your support team almost instantly through chat channels and help them resolve their concerns at any time, anywhere, all day, every day.
Stay in touch with your customers and inform them of any changes in their travel schedule. Inform them of any travel delays or service interruptions as soon as they occur.
Share the joy with customers by providing timely booking confirmations along with payment receipts and onboarding details.
Mobile Tickets & Passes
Provide your customers with secure and trackable mobile boarding passes that they can save to their mobile and display when checking in at the airport or entering an event.
Provide fast and timely services
Reach your customers with an SMS within minutes and get the responses you need. With LINK Mobility's solutions, create successful campaigns that encourage engagement:
Campaign and customer management
Automated voice messages
Customer service support
Recommendation and surveys
Travel notifications at your fingertips
Delayed flights, schedule changes, cancellations...keeping customers in the loop is imperative. Travel alerts and real-time notifications make it possible for customers to stay updated.
Engage with your customers
Booking travel and holiday packages is a big deal. Make sure you engage with customers at every possible step. Sending booking confirmations, count-down timers, integrating chatbots for automating customer care, and upsell additional services such as upgrades, excursions, and more.
Get in touch to discuss mobile messaging use cases suited to your needs today!